🚚 Shipping Information
Processing Time:
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All items are made to order unless labeled "Ready to Ship."
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Please allow 5–10 business days for processing before your order ships.
Shipping Methods:
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We ship primarily through USPS, offering First Class and Priority Mail services with tracking.
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For larger or time-sensitive orders, we may use UPS or FedEx.
Shipping Rates:
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Shipping costs are calculated at checkout based on weight and destination.
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Orders over $75 ship free within the U.S.
Tracking:
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A tracking number will be emailed to you once your order ships.
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Kozy Loops Studio is not responsible for delayed, lost, or stolen packages once they leave our studio. Please ensure your address is correct at checkout.
Local Pickup:
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Local pickup may be available upon request. Contact us before placing your order.
🔁 Returns & Exchanges
Because each item is handmade with care, we do not accept returns or exchanges. However, your satisfaction matters to us!
Defective or Incorrect Items:
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If your item arrives damaged or incorrect, please email us at [your email] within 3 days of delivery.
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Include your order number and clear photos of the issue.
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We will gladly offer a replacement or store credit if the error is on our part.
Custom Orders:
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All custom or personalized orders are final sale.
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We do not offer returns or exchanges on custom work due to its unique and made-to-order nature.
🧶 Product Care
To extend the life of your handmade crochet items:
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Hand wash in cold water
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Lay flat to dry
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Avoid sharp objects or rough surfaces that may snag the yarn